Delete your Meet Mario account or data

Request account deletion

1. Email [email protected], preferably from the email address used for your Meet Mario account.
2. Use the subject Meet Mario account deletion. Identify your account email address and say that you want your account and associated app data deleted.
3. We will verify account ownership before acting and confirm the outcome. If any data must be retained, we will explain what is kept, why and for how long.

Please do not email passwords, sign-in codes, identity documents or medical records. If the email link does not open, copy the address into your usual email service. If you no longer have access to your account email, contact us at the same address for help verifying ownership.

You can also use Delete account in Meet Mario's Account settings. We respond to verified requests within 30 days, as described in our privacy policy. A response is separate from confirmation that deletion has been completed.

Delete selected data and keep your account

Email [email protected] with the subject Meet Mario data deletion - keep my account. Include your account email address, identify the data you want deleted and state that you want to keep your account open.

You can request deletion of some or all data that does not need to be retained. We verify ownership and explain any legal or other legitimate retention requirements before confirming the outcome.

What is deleted and what may be kept

Account deletion covers your sign-in account and associated app data, including profile settings, conversations and saved app plans. Clinical source documents, medical records and audit records are handled separately where retention is required.

Our published privacy policy sets out these standard retention periods:

• Clinical records, laboratory results, treatment notes and genetic records: at least 10 years from the last entry, under the Swedish Patient Data Act.
• Non-clinical account data: the active account life plus 24 months after closure under the standard retention schedule. A verified erasure request is considered separately; eligible data may be deleted earlier.
• Email and other public communications: 24 months from the last interaction.
• Marketing data and consent evidence: until consent is withdrawn, then 12 months for proof of consent.

We will identify any data retained after your request, its reason for retention and the applicable period. Data no longer needed for a legal or other legitimate purpose is deleted or irreversibly anonymised.

Subscriptions

Deleting the app or your account does not itself confirm cancellation of a paid subscription. Tell us in your request if you have a subscription so that we can help you cancel it. You do not need to finish cancellation before sending a deletion request.